Dell Boomi Integration

Overview

American multinational technology company that develops, sells, repairs, and supports computers and related hardware products and services.

Business Pain Points

• The organization was using a third party middleware tool which has very less support documentation and limited support from the product development team.
• Integrating with Salesforce was very challenging and all the integrations were custom built logic and high code maintenance.
• It was very challenging to troubleshoot the issues and time consuming when we encounter production issues.
• High maintenance and challenging to find the resource with right skill set.

Solution

• The organization switched to Dell Boomi which was more robust tool to integrate with third party tools.
• Dell Boomi has direct plug in to salesforce which made integrations easy.
• Drag and drop field mappings made easy for non technical people to understand the design.
• Created documentation and confluence pages for each module.

Benefits

• Reviewed the existing integration design, provided best approach to improve the performance.
• Redesign the process to remove the dependency on old logic and update the sync logic for better performance.
• Documented the process and design to maintain the tracking and history of the process.