ERP–CRM Integration and FedEx API Modernization

Overview

Delivered multiple integration initiatives for a leading agricultural supplies manufacturer to improve order management, customer visibility, and logistics reliability. The engagement included ERP–CRM synchronization between Microsoft Dynamics AX and Salesforce, along with a critical migration of FedEx integrations from legacy SOAP services to REST APIs ahead of mandated deprecation timelines.

Scope

ERP-CRM Integration

• Synchronized customer, order, and fulfillment data between Dynamics AX and Salesforce.
• Enabled near real-time visibility of order status and customer information across sales and operations teams.

FedEx API Migration

• Migrated FedEx Tracking, Shipping, Rating, and Address Validation services from SOAP to REST APIs.
• Assessed and upgraded integrations using six active FedEx meters supporting high-volume shipping operations.
• Enabled advanced REST-only capabilities, including Estimated Delivery Time Window.

Key Activities

• Impact Analysis: Identified all custom and third-party applications consuming FedEx SOAP services.
• API Modernization: Replaced SOAP calls with RESTful endpoints using JSON payloads.
• Integration Update: Updated ERP and CRM integration touchpoints to align with REST APIs.
• Testing & Validation: Conducted functional, regression, and performance testing to ensure stability and parity.
• Coordination: Worked closely with FedEx API Core team to ensure compliance with migration deadlines.
• Documentation: Updated technical design and API reference documentation.

Outcome

• Achieved 100% compliance with FedEx SOAP retirement, completed four weeks ahead of the May 15, 2024 deadline.
• Migrated all six FedEx meters handling ~25,000+ API calls per day with zero downtime.
• Improved average API response time by ~35% (1.85s → 1.2s).
• Reduced integration error rates by ~20% through improved JSON validation.
• Enhanced shipment tracking accuracy and customer experience using REST-only features.
• Reduced developer onboarding time by ~30% through updated documentation.