Post Go-Live Stabilization and Managed Services for a Leading Hydroponics Company

Overview

The client is a major hydroponics company that had recently completed a challenging ERP launch. After go-live, the business engaged DAX for post-go-live support and stabilization to bring the new platform under control and keep day-to-day operations running.

Business Pain Points

• A challenging ERP launch left the business without a stable platform after go-live.
• Critical performance bottlenecks were slowing down core business processes.
• Data integrity issues undermined confidence in reporting and downstream transactions.
• An unoptimized managed services contract was driving avoidable IT operational cost.

Solution

• Post go-live support to triage and resolve issues raised by business users.
• Identified the critical performance bottlenecks affecting the platform and addressed them at source.
• Resolved outstanding data integrity issues so reporting and transactions could be trusted.
• Reviewed and optimized the managed services contract to match actual support needs.

Benefits

• 30% reduction in IT operational costs following the stabilization and contract optimization work.
• A more stable and reliable system that the business can depend on day to day.
• Improved platform performance across the processes that were previously bottlenecked.
• Restored confidence in data quality through resolution of integrity issues.