Overview
American multinational technology company that develops, sells, repairs, and supports computers and related hardware products and services
Business Pain Points
- The organization was using a third party middleware tool which has very less support documentation and limited support from the product development team.
- Integrating with Salesforce was very challenging and all the integrations were custom built logic and high code maintenance.
- It was very challenging to troubleshoot the issues and time consuming when we encounter production issues.
- High maintenance and challenging to find the resource with right skill set.
Looking for Dell Boomi integration services?
With 20+ years of industry experience in ERP and CRM, DAX is proficient in crafting tailored solutions to meet the needs of businesses.
Solution
- The organization switched to Dell Boomi which was more robust tool to integrate with third party tools.
- Dell Boomi has direct plug in to salesforce which made integrations easy.
- Drag and drop field mappings made easy for non technical people to understand the design.
- Created documentation and confluence pages for each module.
Benefits
- Reviewed the existing integration design, provided best approach to improve the performance.
- Redesign the process to remove the dependency on old logic and update the sync logic for better performance.
- Documented the process and design to maintain the tracking and history of the process.
