Overview
The company is leading industry in Hydroponics products that sells gardening equipment. They are largest seller in this industry
Business Pain Points
- They went live in 2017 with AX 2012 R3 CU8 version with Warehouse management and transportation management.
- Application was heavily customized and multiple ISVs were installed which were not working fine.
- Over a period, their purchase, sales, return, and finance processes have been severely impacted due to issues with costing and WMS processes.
- Major reasons for issues are setups were not correct and they were fixing data issues directly through SQL.
- Finance team was not able to get correct inventory value due to incorrect cost settlements and huge unsettled inventory transactions.
- All enhancements were on hold due to lack of support from support vendor.
- Customer had changed 2 partners without successful resolution.
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Solution
- Along with working on day-to-day issues implemented enhancements which were on hold since long with in short period which helped to increase work efficiency.
- Reviewed all parameters and setups and made necessary changes to resolve long pending issues in warehouse management and sales processes.
- Resolved inventory values issues and closing issues. Company was able to close inventory without any issues once previous issues were resolved.
- Upgrading from AX2012 R3 CU8 to AX2012 R3 CU13 to resolve long pending issues in warehouse management. Planning to upgrade to D365FO.
- Fixed issues with Avalara since ISV Partner not able to address
- Salesforce Dynamics AX integration
- Modules: Microsoft Dynamics
- Warehouse Management
- Product Information Management
- Inventory Management
- Manufacturing
- Fixed Assets
- GL, AP & AR
Benefits
- Business was able to close monthly inventory without any issues.
- Warehouse and inventory processes are running fine without any major issues.
- Financials, Inventory values, cost prices are working fine as per business requirement.
- Monthly Inventory and financial closing done in time without issues.
