In the ever-changing disruptive eCommerce landscape, flexibility, agility, and innovation are the elements for resilient businesses. Microsoft Dynamics 365 helps businesses combine these elements, bringing together customers and products, people and data, to bridge the distance between supply chain disruptions and sales. With connected business applications, your business can now reach more customers in more places.
Microsoft Dynamics 365 is a cloud-based business applications platform. It combines components of enterprise resource planning (ERP) and customer relationship management (CRM), along with artificial intelligence tools and productivity applications.
With Microsoft Azure, you can access a wide range of services and a trusted platform. Microsoft 365’s productivity apps are natively integrated, giving you a unified user and service management interface.
Microsoft became the first major vendor to natively combine the functionalities of ERP and CRM. Dynamics 365 was launched in 2016 when Microsoft combined its ERP (Dynamics AX) with its Dynamics CRM application.
The list of Microsoft Dynamics 365 products
Listed below are the applications that serve as the core products of MS D365:
- Dynamics 365 for Finance and Operation
- Dynamics 365 for Supply Chain Management
- Dynamics 365 for Commerce
- Dynamics 365 for Human Resources
- Dynamics 365 for Sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Field Service
- Dynamics 365 for Marketing
What are the features of Dynamics 365?
The Microsoft Dynamics 365 suite is available in two editions, Business or Enterprise. Each edition comes with different levels of features and applications.
You can choose from the following features depending on your business requirements:
Finance and Operations: Businesses get help with the financial management aspect, including reporting and analytics. It also features manufacturing tools for production planning, project management, scheduling, and cost management; and tools for warehouse and inventory control and supply chain management.
Commerce: Businesses get unified commerce tools, merchandise management, store and employee management, and actionable insights.
Human Resource: The human resource cloud service is connected to LinkedIn to enable businesses to manage all aspects of HR. These include attracting, hiring, and onboarding new employees and managing HR programs.
Supply Chain Management: It helps businesses reduce costs while implementing supply chain management, minimize human errors with task automation, improve inventory management, predict fluctuations in demand and prices, and more.
Customer Insights: It helps businesses combine customer data from Dynamics 365, Office 365, and third-party data sources and determine actionable insights. Furthermore, it includes artificial intelligence tools to identify customer behaviors and provide predictive scoring and Power BI for analytics and visualization.
Field Service: It helps businesses with contract management, schedule resources, and inventory management and provides insight into the internet of things for connected products and customer communications tools.
Customer Service: It offers customers self-service and communities, omnichannel customer engagement tools, and tools for support agents.
Marketing: Businesses can connect Dynamics CRM to Adobe Marketing Cloud and get access to campaign management and targeted and personalized marketing tools.
Sales: It provides businesses with information on potential customers, sales productivity, personalization and customer engagement, and performance metrics.
How does Microsoft Dynamics 365 F&O benefit businesses?
Microsoft Dynamics 365 is an integrated suite of modular SaaS (Software-as-a-service) applications and business-centric services. It helps businesses achieve operational excellence and deliver superior customer excellence. The suite offers great flexibility in customization and comes prepacked with all relevant business functionalities, and industry-wide requirements. Instead of having multiple isolated applications and spending time integrating those apps, you can leverage the complete package of ERP solutions – Dynamics 365. It offers automated and integrated marketing and sales functions, exceptional customer lead management, people, and project management in one place.
As Microsoft puts it, Dynamics 365 can help businesses “create impact faster, break through barriers, adapt to anything, and innovate everywhere.”
Deliver more in less time
- Use of pre-built apps: You can easily connect modular Dynamics 365 applications with your current setup and existing tools to drive favorable business outcomes. Click here to get the right app for your business from Microsoft.
- Connecting business applications: Give your business exponential growth with D365. The integrated suite helps you save a lot of time and reporting efforts while recording accurate data in the system across different business departments. Furthermore, it eliminates the chances of error due to delayed data propagation across big organizations.
- Expand business operations: You can efficiently evaluate and reform your business processes. Automate time-consuming repetitive tasks and reduce the chances of manual errors in the system. Furthermore, reduce financial complexities and operational expenses with robust D365 solutions.
Increase profit margins
- Winning more deals: You can analyze and understand customer behavior with D365 without many hassles. It helps you exceed customer expectations and win more deals over time.
- Accelerating customer demands: MS D365 helps you nurture the right customer leads. You have a partner to suggest relevant and potential customers when you design a marketing campaign for promoting your business. Stay on top of market trends with D365.
- Reduce operational costs: D365 can significantly reduce operational costs and extra expenditure, which you can otherwise invest elsewhere. ERP reduces organizational overhead with automated business processes and solutions to complex issues. It helps businesses concentrate on important areas requiring immediate attention for improving the quality of their core product and services.
Safeguard critical data
- Guarantee of a reliable platform: D365 runs on Microsoft Azure. Thus, all the benefits of Azure transfer to the MS Dynamics platform. Your data stored on the cloud is safe from data and privacy breaches. With MS Dynamics 365, you can leave behind all your worries about reaching customers in different geographical locations as D365 is always available for all almost always.
- Adherence to rules: D365 is GDPR Complaint. It adheres to all rules imposed by the local/state/national government of the country of implementation. It values data privacy and data protection law. Furthermore, it strictly complies with all existing standards and keeps the rule directory updated with upcoming regulations.
Create eCommerce history
- Strategic decisions: You can make strategic key decisions while staying well informed about the changing consumer behavior and market trends. Powerful visualizations and analytics by D365 employ the latest technologies like artificial intelligence and machine learning to generate powerful insights that help businesses make informed decisions. Remember, one good decision at the right time can create history.
- Real-time actionable insights: You can take decisions with real-time actionable data. For instance, predicting customer demand can help you tweak your marketing and promotional strategy and drive your next move with unparallel services by Microsoft Dynamics. Find out how you can get digital analytics in real time with Dynamics 365 Customer Insights.
Since Microsoft Dynamics 365 combines CRM and ERP features, it offers seamless, integrated, and intelligent sales and marketing functionalities that efficiently connect, prioritize, and convert potential customers into loyal customers. Businesses can turn customer insights into sales impact, place customers into focus, reimagine customer support, adapt, and more.
What makes us your ideal Dynamics 365 Partner?
Do you want to gain a competitive edge in the market? You’re at the right place! We can help you in migrating from a conventional system to a future-ready platform. What’s more? You get all of these and more at a cost that fits your budget. Our extensive services, experienced consultants, international Dynamics partnerships, and centralized project management can simplify your business transformation. We deliver business-centric solutions that are in line with the changing market scenarios to help you achieve your business goals.
Click on the link to contact us and get more information.