Blog

Agents now draft the reconciliation and the analyst rules on it. That is adjudication, and it has known requirements — reasons, a record, calibration, an appeal route — that finance review does not have.

An ERP agent sits inside financial control governance and AI governance at once — two mature systems, different owners, different vocabularies, different retention clocks. Where they collide, and the interface that resolves it without a merger.

Sort orders, planning priorities, credit holds, approval thresholds and agent confidence settings add up to a prioritization policy nobody wrote down. Here is how to describe the one you are already running.

Accuracy is what forecasting teams are measured on. Whether the number survives the override step is what decides if it changes a decision. What the evidence says about judgemental adjustment, and why explanation has to be designed against over-acceptance.

Multi-unit food service loses margin at 6:30 PM and again at 11:30 PM. Both get diagnosed as staffing problems. Both are really decision latency — a quantity you can measure, and the one number that makes an agentic AI business case defensible.

Technical debt is rarely approved as a decision. It arrives one reasonable exception at a time, and the bill is paid in change lead time rather than in cash. What it actually costs, and the discipline that builds maintainable systems instead.